FeedbackLeadershipTeam Culture
Feedback is a Gift: Giving and Receiving
Master the art of feedback. Learn to deliver constructive feedback using the SBI model, handle difficult conversations, and build a growth-oriented team culture.
19 LessonsAccess: 12 monthsCertificate upon completionCHF 150
What you'll learn
Understand the psychology of feedback and why it matters
Deliver feedback that inspires growth and action
Handle difficult conversations with confidence
Apply the SBI model (Situation–Behaviour–Impact)
Build a feedback culture that motivates your team
Feedback can make or break a team. Poorly delivered feedback leads to resentment, confusion, and low morale. This course gives you practical tools to give feedback that truly works — and to receive feedback that helps you grow.
Course curriculum
1. Welcome3 Lektionen
- Course overview
- Getting started
- Setting expectations
2. Introduction to feedback4 Lektionen
- What is feedback?
- The Johari Window
- Types of feedback
- Quiz
3. Giving feedback7 Lektionen
- The SBI model
- Dos and don'ts
- Positive reinforcement
- Developmental feedback
- Written feedback
- Real-world examples
- Quiz
4. Receiving feedback3 Lektionen
- Accepting feedback
- Simon Sinek: why feedback is a gift
- Dealing with resistance
5. Wrap up1 Lektionen
- Summary & next steps